Whenever someone has a bad experience with a contest, luncheon or anything to do with a (RWA) chapter, did you know that person will tell at the least ten people about it? But if that same person had a good experience, she would tell one, maybe two tops.
It's certainly something to think about. That's why when I was on my writers' group board and the coordinator for our unpublished contest, I made sure anytime anyone complained I responded and solved the complaint in the quickest manner possible. If a person doesn't have to dwell on the bad things, they're more apt to remember how nice you were in taking care of them and will forgive the group/person faster.
Thus the same reason my bosses at my day job likes me. LOL!
Addition: OH! I almost forgot. I won a book at Christy Reece's blog today. Too cool! She's going to have another contest before long, so check it out at here.
Not exactly the same thing, but along the same lines:
ReplyDeleteFor several years, I have made only one New Year's Resolution: To write letters or e-mails to businesses or individuals who go out of their way to be nice. Amazingly, I'm able to keep that resolution a lot longer than the ones I used to make about losing weight.
JoAnn
Problems will happen - but the measure of an organisation is how efficiently they solve those problems. Good customer service goes a long way.
ReplyDelete:-)
That's a good one to keep and a lot easier than the other one. I certainly understand. LOL!
ReplyDeleteI know at my job we rarely get letters about the good things we do.
I certainly agree, Suzanne. :-D
ReplyDelete